Information we collect
We collect account and contact information, signup and terms-acceptance records, professional credentials submitted by nurses, service-intake information, workspace activity, files submitted through an approved case-transfer workflow, payment and subscription status, communications, and security or device logs needed to operate the service.
How we use information
We use information to authenticate users, provide Medical Intelligence services, separate and administer matters, verify professional eligibility, match appropriately qualified reviewers, send requested transactional alerts, process payments, secure and audit the platform, meet legal obligations, support users, and improve reliability and workflow quality.
Medical records and PHI
Do not submit medical records or protected health information through public forms, ordinary email, demos, or any area labeled no PHI. Case records may be accepted only through the approved transfer method and only after scope, authority, security, and any required business associate or data-processing agreement are confirmed.
Free Attorney Toolkit data
The Attorney Intelligence Toolkit is a separate no-record readiness layer. Public tools use categorical selections in the browser and show the complete rule-based result before sign-in. If you choose to save, the free Matter Readiness Workspace stores one anonymous matter code, categorical setup fields, tool inputs and outputs, record-group status, owner roles, operational target dates, tasks, exports, and activity history. Do not enter names, initials, dates of birth, medical-record numbers, provider or facility names, case captions, exact clinical dates, or a clinical narrative.
Rule-based results and human review
Toolkit scores and recommendations are deterministic outputs from the published rules version recorded with the result. They address operational readiness only and are not medical or legal advice, expert opinion, case-merit analysis, negligence or causation analysis, damages or valuation guidance, or deadline calculation. A human-review request creates an internal lead record without collecting case narrative. It does not establish an attorney-client, clinician-patient, expert, or consulting engagement.
Toolkit retention and consent
Free-workspace data is subject to a 12-month inactivity retention review and may be archived or deleted after notice when operationally available, unless a longer period is required for security, consent, audit, dispute, or legal purposes. Workspace owners may export, archive, or delete their active free matter. Transactional consent for a requested reply is recorded separately from optional marketing consent, and declining marketing does not prevent use of the tools.
Free Nurse Intelligence Lab data
The Nurse Intelligence Lab is a separate no-record practice and planning layer. Public tools use a company-authored fictitious scenario or generic categorical and numeric selections and show the complete deterministic result before sign-in. The Lab does not accept uploads, medical records, PHI, client narratives, license numbers, employer or facility names, case captions, exact dates of care, or other client-confidential information. If you choose to save, the free dashboard stores one nurse profile, controlled tool inputs, versioned results, progress, exports, consent states, and any separately consented Reviewer interest.
Nurse Lab results, retention, export, and deletion
Nurse Lab scores, planning ranges, scope categories, blueprints, and readiness categories are reproducible outputs from the published rules version saved with each result. They are practice and planning aids—not legal or medical advice, certification, competency verification, Reviewer authorization, professional conclusions, market-price recommendations, client or assignment guarantees, or income guidance. Free Lab data is subject to a 12-month inactivity retention review. A signed-in user may export their structured Lab data or permanently delete the Lab profile, saved outputs, consent states, interest record, and associated Lab events. Deleting Lab data does not delete the user’s email magic-link sign-in identity or separate Studio, Reviewer, or client records.
Nurse Lab consent and Reviewer interest
Transactional consent needed to deliver saved results and security notices is recorded separately from optional educational or marketing consent. Reviewer-interest consent is optional, separate, and shown only after a preliminary readiness result supports interest. Recording interest does not create a formal application, verify a license or specialty, authorize work, unlock an opportunity board, display compensation, establish employment or contractor status, or guarantee an assignment. Studio membership status does not increase the preliminary readiness result.
AI-assisted processing
AI features are disabled unless a configured provider and approved workflow are available. When enabled, the interface identifies AI-assisted drafts, requires an authorized human reviewer to verify and approve content before release, and records approval state. Do not place PHI in an AI tool unless the engagement and configured provider expressly permit it.
Sharing
We share information only with authorized workspace users, assigned and credentialed reviewers, service providers needed to operate and secure the platform, professional advisers, authorities when legally required, and a successor in a lawful business transaction subject to appropriate confidentiality. We do not sell identifiable medical records or identifiable case strategy.
Authorized engagement boundary
Saving a free-tool result, opening a free workspace, or requesting human review does not authorize Critical Timeline to receive medical records or begin professional review. Record transfer and substantive services require confirmed fit, written scope, authority, applicable agreements, and separate instructions for an approved transfer method.
Retention and security
We use administrative, technical, and physical safeguards appropriate to the service and retain information for the period needed to provide services, document consent and professional work, resolve disputes, enforce agreements, and meet legal obligations. No system is completely secure, and users must protect credentials and promptly report suspected incidents.
Choices and requests
You may change nurse job-alert preferences inside Nurse Intelligence Studio. You may request access, correction, deletion, or information about applicable privacy rights by emailing privacy@criticaltimeline.com. Some records may be retained when required for security, legal, billing, audit, professional, or dispute purposes.