- Supplemental records
- Records received after the agreed cutoff are reviewed and priced before addendum work begins.
- Additional facility, specialty, or date range
- May move the matter to a higher tier or trigger a written change order.
- Poor scans, OCR failure, or duplicate control
- Additional record-processing time or a higher tier is quoted before affected work begins.
- Priority · 3–5 business days
- Adds 25%–50% only when quality and capacity can be protected.
- Rush · 24–72 hours
- Adds 75%–100% or 1.5×–2.0×; founder approval and a narrowed scope are required.
- Revisions
- One consolidated factual-correction round is included unless the service agreement states otherwise. New analysis or new records are additional scope.
- Report-analysis comparison set
- The base scope covers one examination report plus up to 75–100 specifically identified comparison pages and one principal body system or injury. Larger comparison sets are separately scoped.
- Observation base scope
- Includes up to 1 hour of preparation, 3 hours on site including waiting, and 2 hours of report preparation within the local radius.
- Travel, excess waiting, parking, and lodging
- Reimbursed or quoted separately and not absorbed into the base observation fee. Time beyond the included on-site waiting limit requires written approval.
- Cancellation
- Cancellation terms and any applicable charge are stated in the written engagement; cancellation is not included in the base observation fee.
- Testimony and subpoena work
- Testimony, deposition, hearing, subpoena-response, and related preparation are excluded from the base service and require a separate written scope when available and appropriate.
