Defined service ladder
Ongoing Case Intelligence
Approved ongoing scopeReplenishing Retainer
$2,500 replenishing retainerActive matters whose records and questions continue to evolve.
Core deliverables- Approved hourly or separately scoped fixed-fee work
Work may pause when the funded balance is insufficient; no unlimited service.
Discuss this level → Starting prices reflect a defined record set and review scope. Final pricing depends on record volume, record quality, number of facilities, date range, specialty, urgency, requested depth, supplemental records, OCR quality, duplicate burden, and requested verification level. Every engagement is confirmed in writing before production begins.
A retainer funds work; it is not a promised quantity, unlimited service, or subscription discount.
Written scope controls
What can change the starting scope
These rules are part of the same controlling catalog as the published prices.
- Supplemental records
- Records received after the agreed cutoff are reviewed and priced before addendum work begins.
- Additional facility, specialty, or date range
- May move the matter to a higher tier or trigger a written change order.
- Poor scans, OCR failure, or duplicate control
- Additional record-processing time or a higher tier is quoted before affected work begins.
- Priority · 3–5 business days
- Adds 25%–50% only when quality and capacity can be protected.
- Rush · 24–72 hours
- Adds 75%–100% or 1.5×–2.0×; founder approval and a narrowed scope are required.
- Revisions
- One consolidated factual-correction round is included unless the service agreement states otherwise. New analysis or new records are additional scope.
Critical Timeline organizes and clinically reviews medical information only within the records supplied and agreed written scope. We are not a law firm; we do not provide legal advice, diagnose or recommend treatment, determine negligence, liability, standard of care, causation, damages, case value, or legal deadlines, replace a qualified retained expert, or guarantee an outcome.