Patient, Family & Client Terms of Service

Decision support—not medical care

• Critical Timeline helps organize and explain what records document. It does not diagnose, treat, prescribe, provide a second medical opinion, replace a clinician, or supervise care.
• Do not start, stop, or change medication, treatment, appointments, emergency plans, or other care because of platform content. Take medical questions to a licensed treating professional.
• Critical Timeline does not provide legal advice or determine whether negligence, malpractice, liability, or a viable claim exists. Take legal questions and deadlines to a licensed attorney.

Authorization and representative access

You represent that you are the patient or have valid authority to obtain, submit, and authorize review of the records. If you invite a family member, caregiver, attorney, insurer, or other representative, you are responsible for the authorization and access you grant. Critical Timeline may request identity or authority documentation before processing or release.

Questions and follow-up

Summaries, timelines, missing-record lists, and questions are designed to help you prepare for a conversation. They are not complete without the underlying sources. Confirm important facts with the appropriate clinician, facility, insurer, attorney, or records custodian before acting.

Electronic agreement and account authority

By checking the acceptance box, typing your name, and submitting or activating an account, you electronically sign and agree to the version identified above. You represent that you are at least 18 years old, have authority to bind yourself and any organization you identify, and will keep your account credentials secure.

Your electronic acceptance, the displayed agreement version, account email, typed name, acceptance source, and timestamp may be retained as evidence of assent. Marketing consent is separate and is never required to accept these terms.

Platform scope and professional boundaries

• Critical Timeline is a Medical Intelligence company and technology platform. It is not a law firm, healthcare provider, emergency service, insurer, claims administrator, or court-appointed expert.
• Platform information does not create an attorney-client, clinician-patient, fiduciary, expert-witness, employment, partnership, or agency relationship unless a separate signed agreement expressly states otherwise.
• No platform output is a diagnosis, treatment recommendation, legal opinion, standard-of-care opinion, causation opinion, damages valuation, deadline calculation, or guarantee of outcome.
• Never use the platform for an emergency. Call 911 or the appropriate local emergency service when urgent medical attention may be needed.

Records, source limits, and verification

Medical Intelligence is limited by the records, metadata, instructions, and scope actually provided. Missing, illegible, duplicate, conflicting, altered, late-entered, or incorrectly attributed information can materially change an interpretation. Users must independently verify source citations, dates, identities, deadlines, and any fact used for care, legal, insurance, employment, or financial decisions.

Privacy, security, and authorized data

• You may submit records only when you have lawful authority to do so and only through the transfer method designated for the engagement.
• Do not submit protected health information through public forms, ordinary email, demo areas, or any page labeled controlled pilot, de-identified, or no PHI.
• A business associate agreement or other data-processing agreement applies only when separately executed and legally required; these terms alone are not a business associate agreement.
• You must promptly report suspected unauthorized access, misdelivery, credential compromise, or security incidents.

Acceptable use

• Do not use the platform unlawfully, deceptively, to practice outside a professional license, to impersonate another person, to conceal a conflict, or to create unsupported professional conclusions.
• Do not probe, scrape, reverse engineer, disrupt, bypass access controls, introduce malware, or attempt to access another user’s matter.
• Do not upload content you lack authority to use or content that infringes privacy, confidentiality, intellectual-property, contractual, or professional duties.

Fees, subscriptions, credits, and service changes

Prices, credits, usage limits, renewal terms, scope, production caps, and cancellation terms shown at checkout or in an order form control for that purchase. Membership does not guarantee referrals, assignments, results, response times, revenue, or continued availability of a specific feature. Except where law or a written order form requires otherwise, fees already earned, capacity reserved, work performed, and third-party costs are nonrefundable.

Intellectual property and permitted use

Critical Timeline and its licensors retain the platform, workflows, taxonomies, interfaces, templates, branding, and generalized know-how. Subject to payment and compliance, you receive a limited, revocable, nonexclusive, nontransferable right to use the platform and paid deliverables for the authorized matter. You retain rights in content you lawfully provide. You grant Critical Timeline the limited rights needed to host, secure, process, back up, and deliver that content.

Critical Timeline will not sell identifiable case data as a legal strategy product. Aggregated or de-identified operational information may be used to secure, improve, measure, and administer the platform only when permitted by applicable law and contract.

Availability, suspension, and termination

The platform may change, be interrupted, or require maintenance. Critical Timeline may restrict or suspend access to protect people, records, systems, payment integrity, licensure requirements, or legal compliance. On termination, access and retention follow the applicable order form, retention schedule, and law. Export important permitted material before access ends.

Disclaimers and limitation of liability

To the maximum extent permitted by law, the platform is provided as available and without warranties of uninterrupted operation, merchantability, fitness for a particular purpose, noninfringement, or any particular professional or case outcome.

To the maximum extent permitted by law, Critical Timeline will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, lost profits, lost opportunity, or loss arising from decisions made without required professional and source verification. Critical Timeline’s aggregate liability arising from the platform will not exceed the greater of $100 or the fees paid to Critical Timeline for the affected service during the three months before the event giving rise to the claim.

Nothing in these terms excludes liability that cannot lawfully be waived or limited, including liability for a party’s own fraud, willful injury, gross negligence where nonwaivable, or violation of law. Different limits may apply in a signed order form or where required by law.

Indemnification

To the fullest extent permitted by law, you will defend, indemnify, and hold harmless Critical Timeline and its owners, personnel, and service providers from third-party claims, losses, penalties, costs, and reasonable attorneys’ fees arising from your unlawful content, lack of authority, material breach, professional negligence or misconduct, license or scope violation, undisclosed conflict, or unauthorized reliance or publication. This duty does not require indemnification for Critical Timeline’s own conduct to the extent prohibited by law.

Disputes, governing law, and notices

Before filing a claim, the parties will provide written notice and attempt in good faith to resolve the dispute for 30 days. Except for small-claims matters, requests for temporary injunctive relief, or claims that cannot lawfully be arbitrated, disputes will be resolved by confidential individual arbitration administered by JAMS under its applicable rules. Class, collective, consolidated, and representative proceedings are waived to the extent permitted by law.

California law governs without regard to conflict-of-law rules. Courts located in Sacramento County, California have exclusive jurisdiction over matters not subject to arbitration. Notices to Critical Timeline must be sent to legal@criticaltimeline.com. If any term is unenforceable, it will be narrowed to the minimum extent necessary and the remaining terms remain effective.